24/7 Public Administration - Strategy and measures

A 24/7 public administration should provide tailored services to meet users’ demands for a public administration that is easily accessible, well coordinated, and user-oriented. At the same time, it is important to realise the potential for maximising efficiency through the provision of services electronically and the use of so-called one-stop-shops, thus releasing resources that can be used in areas where labour needs are increasing. In order to provide such services it is necessary to carry out a significant restructuring of tasks within the individual agency, and a substantial increase in cross-sectoral collaboration.

A 24/7 public administration will help produce a more open public administration and provide users with up-to-date information on their cases, as well as information on the general functioning of the public administration. Electronic communication will make it easier for users to contact politicians and the administration. This will promote democratic involvement and dialogue.

The purpose of this strategy for a 24/7 public administration is to raise awareness of the ideas behind it and the development of new methods of interaction between users and the public administration.

24/7 Public Administration (PDF)